In-Home Supportive Services (IHSS) Active Caseload

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Human Services Agency

The Human Service Agency’s Department of Disability and Aging Services (DAS) aims to sustain vulnerable seniors and adults with disabilities at home or in the least restrictive setting. In-Home Supportive Services (IHSS) is a Medi-Cal benefit that provides non-medical assistance to individuals who are aged, blind and/or disabled so that they may remain safely in their homes and avoid unnecessary institutionalization. The types of services provided through the IHSS program include housecleaning, meal preparation, laundry, grocery shopping, personal care services (e.g., bathing, bowel and bladder care), accompaniment to medical appointments, and protective supervision for the mentally impaired.


How the Human Services Agency is Performing

The IHSS caseload has grown along with San Francisco’s aging population and stabilized in recent years. To be eligible for IHSS, an individual must have Medi-Cal and functional impairment(s) anticipated to be long-lasting. Unless an individual moves out of San Francisco or passes away, it is rare that clients become ineligible for the service. Once enrolled, most clients tend to remain enrolled and hence the IHSS caseload tends to remain relatively steady.

How Performance is Measured

This measure is a count of the individuals with the case status of “Eligible” at the start of the month. Client data is stored in the Case Management, Information and Payrolling System (CMIPS) II database.

Additional Information

View additional detail on caseload and independent care provider characteristics in HSA’s IHSS Six Month Reports.


Please visit DataSF for the scorecard data.