Since May 2016, the Mayor’s office Fix-It Team has been at work in neighborhoods throughout the city implementing the Mayor’s Safe & Clean Neighborhoods Promise.

The Fix-It Team seeks to improve the quality of life in San Francisco’s neighborhoods by collaborating with residents to identify and address critical cleanliness and safety issues that affect their lives. By coordinating directly with city departments, the Fix-It team is committed to delivering city services better and faster.

Community Meetings and Walks

Fix-It Areas of Focus

The Fix-It Team is focused on quality of life concerns that can be addressed directly by our city department partners. The specific concerns that the Team works on vary in each neighborhood, as the Fix-It Zone Action Plan is always determined by the residents through a community process.

Typical concerns that the Fix-It Team is able to help with are displayed below. In all Fix-It Zones, the Team does its best to help residents navigate processes and find other touch points towards addressing quality of life issues that may not be listed here.

• Poor street condition
• Dirty bus stop
• Lights out or dim
• Faded crosswalk
• Missing sign
• Blighted newsracks
• Smell/gunk on street
• Overgrown green areas
• Illegal dumping
• Littered sidewalk
• Graffiti
• Overflowing trash

311 Reporting

311 data is an integral part of the Fix-It Team process. Nearly all concerns that Fix-It is able to address are monitored through 311 reporting. To learn more about 311, visit sf311.org or download the app.

Fix-It Zones

The Fix-It Team’s work is focused within 25 neighborhood “zones” throughout San Francisco. Zones were identified through a process that included community surveys and data analysis that highlighted areas in need areas of cleanliness and safety interventions.

Contact the Fix-It Team

The Fix-It Team partners with residents and city agencies to implement action plans established in each of the Fix-It Zones. The Team values first-hand experience and strong community relationships, which is why they spend a great deal of time within the Fix-It Zones meeting with residents, hosting neighborhood walks and organizing community clean-ups. Collectively, the Team’s background includes Public Works, 311, Planning and the Office of Economic and Workforce Development.

Key Partner Agencies

• San Francisco Public Works
• San Francisco Municipal Transportation Agency
• San Francisco Police Department
• San Francisco Department of Public Health
• San Francisco Recreation and Parks
• San Francisco Water Power Sewer
• San Francisco Department of Homelessness and Supportive Housing