Mayor Lee’s Statement on Controller’s City Survey 2011

Mayor Edwin M. Lee today issued the following statement on the Controller’s biennial 2011 City Survey, measuring opinions and perceptions about public services experienced every day from streets, parks and Muni to libraries, sidewalks and schools:

“This year’s City Survey shows that San Francisco is making progress in providing essential City services despite leaner budgets. People feel safer and satisfaction with our parks and libraries and the cleanliness of neighborhood streets has improved. The survey shows that after we make investments in infrastructure, such as parks and libraries, San Franciscans are satisfied with the results. While we are seeing positive results from our investments, we can see where we need to do better.

Since 2009, the survey shows greater dissatisfaction about the condition of our streets.  That is why we proposed the Road Repaving and Street Safety bond for San Francisco voters to decide in November whether we would invest $248 million to pave streets, build curb ramps and repair sidewalks to make our public realm safe for pedestrians, public transit riders, bicyclists, and motorists.

Satisfaction with the quality of parks and facilities increased significantly from 2009. The survey is an encouraging indicator of our collective effort to provide the type of world-class parks and facilities our citizens expect and deserve. Of note, users of Recreation and Park programming is up and Park Scores are at an all-time high at 91 percent. And we can do better.

Through JobsNow3, we are putting 200 people back to work on our streets and in our parks. The Department of Public Works has now fully staffed its Community Corridors Partnership Program that tackles cleanliness and quality of life issues on 200 of our City’s busiest streets. Dedicated Ambassadors remove graffiti, sweep sidewalks, and provide efficient and coordinated City services.

Some perception scores for Muni have declined since 2009. The San Francisco Municipal Transit Agency (SFMTA) is continuing its efforts to improve one of the nation’s most heavily used transit systems. I look forward to working closely with our new SFMTA Director Ed Reiskin to improve safety, reliability and cleanliness. This past summer, the SFMTA negotiated a historic new contract with our transit operators that will restore our ability to efficiently and effectively schedule transit services and reduce the cost of built-in overtime and standby pay by using part-time operators. We are going to deliver a 21st century transit system that improves our environmental sustainability and livability by making public transportation our first choice.”