Controller's Whistleblower Complaints Program

Frequently Asked Questions

How do I know who to contact about my complaint?

See this websites definitions and examples of complaints that should be reported to the Whistleblower Program by clicking on the Definitions link to the right. If you are still unsure, call the 311 Customer Service Center at 3-1-1/TTY: 415-701-2323. If outside the 415 area code, call 415-701-2311/TTY: 415-701-2323. 311 will also take non-whistleblower complaints and answer questions regarding any other City issue.

Can I submit an anonymous complaint?

Yes. If you choose not to leave your name, you will be issued a unique tracking number that will enable you to follow the actions taken on your complaint. No information will be shared without the tracking number. If you choose to leave your name, telephone number or email address, with your permission program staff may contact you with questions about your complaint.

Please do not use the Web form to send any information you wish to be treated confidentially. We cannot guarantee the confidentiality of the information transmitted through the Web complaint form. For confidential information, call the 311 Customer Service Center at 3-1-1/TTY: 415-701-2323. If outside the 415 area code, call 415-701-2311/TTY: 415-701-2323, or submit your complaint directly to the Whistleblower Program by postal mail at the address below.

Whistleblower Program

Office of the Controller City Hall Room 316

1 Dr. Carlton B. Goodlett Place

San Francisco, CA 94102-4694

How will I know what action has been taken to resolve my complaint?

You may access the status of your complaint on the Web by using the tracking number provided you when you file your complaint.

Whistleblower complaints are by law confidential and no information will be given out regarding the investigation or disposition of those complaints. Only minimal information regarding complaint activity will be given.

What's the difference between the Controller's complaints program and the Ethics Commission's complaints program?

The Ethics Commission handles complaints related to campaign finance, conflicts of interest, lobbyists, campaign consultants, and other governmental ethics issues. Complaints regarding these issues may be reported on the Ethics Commission website by clicking here or by calling the 311 Customer Service Center at 3-1-1/TTY: 415-701-2323. If outside the 415 area code, call 415-701-2311/TTY: 415-701-2323.