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SF 311 - 24x7 Customer Service Center
| If this is a police, fire, medical, or other emergency, please call 911 immediately. |
How do I contact a City Department?
Select Contact Department below the name of the City Department to use their online form. The City uses online forms instead of email to provide a tracking number for your request, allowing you to follow up with the department if necessary. You may request information, service, a call back, or submit compliments or complaints.
How do I know which Department to contact?
Next to each Department is a brief description of the types of services offered. The most common service request types are listed in the Full Service Directory. You may also select Department Name link for more department information .
Do I need to provide my contact information?
Contact information is optional, but can be helpful if the Department needs further information regarding your request. You must leave your contact information if you are requesting follow up from the Department.
DEPARTMENT INDEX
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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Assists seniors and functionally impaired adults in coordinating range of social, mental health, and long term care services. Obtain information or services regarding the care and protection of seniors or functionally impaired adults, such as Adult Protective Services, the Public Guardian and Conservator, or In-Home Supportive Services. |
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| Arts Commission | Agency that champions the arts in San Francisco. Submit a request for information on ongoing exhibitions, street artist program information, cultural equity grants information. |
| Assessor/Recorder | Appraises property, records and maintains real property and public marriage license records. Submit a request for property-related information, such as maps, deeds, or legal exemptions; information on public marriage records, or assistance in recording documents. |
| B | |
Elected representatives of San Francisco City and County Districts. Contact your elected Board Member for information or provide feedback. Obtain information regarding Board of Supervisor meetings, boards, commissions, task forces, or legislation.
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| Department enforces Building, Housing, Plumbing, Electrical, and Mechanical Codes, Disability Access Regulations. Apply for permits or inspections, contact code enforcement, obtain information on building codes. | |
| C | |
| Child Support Services | Department establishes and enforces parental economic support. Custodial parents, guardians and noncustodial parents can obtain assistance and information regarding Child Support Payments. Employers can obtain information regarding income withholding orders or medical support notices.
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| Children, Youth and Their Families | Department develops and supports programs and activities for San Franciscans ages 0 through 17 and their families. Obtain information about children's programs and activities and programs supporting families in San Francisco.
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Oversees organizations that support the effective operations of other city departments, such as maintenance, operations, and management of city-owned buildings, infrastructure and capital improvement projects, technology services, procurement and contract administration, fleet management, risk management, capital planning and administration of the city debt.
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Manages the building operations of City Hall. Contact for permitting rallys on the City Hall steps and inquiries regarding meetings held within City Hall.
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Purchase of goods and services for the City and County of San Francisco including contract negotiation and code compliance. Obtain information about contracting or supplying goods to City government, including compliance information and the bidding and contract process.
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| County Clerk | Office handles fictitious business name, marriage licenses, domestic partnerships, notaries public, process server filings. Obtain reservations for Civil Ceremony, Marriage License, Search Fictitious Business Name Index, Obtain information about County Clerk services. |
| D | |
| Investigates and prosecutes individuals accused of criminal acts. Provides advocacy and support to crime victims and witnesses. Programs to deter and prosecute violent crimes, fraud and corruption, and protect women, children, and the elderly. | |
| E | |
| Economic and Workforce Development | Business attraction and retention, international business, workforce development, commercial revitalization. Information and services to assist San Francisco Businesses, including information regarding tax credits and incentives, financing, training and technical assistance, commercial district revitalization, and legal compliance.
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| Elections | Manages federal, state and local elections, including registration of voters, placement of ballot initiatives, outreach programs, voter rolls, voter information pamphlets. Information and questions regarding elections, including election results. Voter services, including multilingual and disabled services, registration status, polling place and district look-up, forms and applications, provisional and vote-by mail ballot status.
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| Entertainment Commission | Reviews, gathers information regarding and conducts hearings for entertainment-related permit applications. Plans and coordinates provision of City services for major events for which there is no recognized organizer, promoter, or sponsor. Obtain permit applications and forms, permit fee schedules, and administrative codes.
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| Governmental ethics laws, including campaign finance, campaign consultant, lobbying, conflicts of interests, and Whistleblower investigation. Obtain ethics-related information and forms, including links to relevant legal codes. | |
| F | |
Promotes city as a location to film movies. Assists film producers in coordinating logistical arrangements. Obtain information about film production in San Francisco, including procedures, resources, and local information.
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| If this is a police, fire, or medical emergency, please call 911 immediately. In addition to responding to fire, medical, and other emergencies, assists with fire code requirements, responds to requests regarding legal matters, and participates in neighborhood an community events | |
| H | |
Recruits, Engages, and Develops the City's workforce to meet the service needs of San Franciscans. Obtain job information and apply for jobs; Obtain information on employee services, including training and Employee Assistance Program; Department services include employee relations and recruitment.
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| Social services for people who are disadvantaged or in crisis. Obtain information about referrals to and assistance with programs that help maximize self-sufficiency, safety, and and independence, such as Food Stamps, Homeless Services, Medi-Cal, Cal WORKS, County Adult Assistance Program, In-Home Support Services, and employment and training. . Department protects the rights and assets of those who are no longer able to care or advocate for themselves. |
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| L | |
| Enforces San Francisco labor laws, including the Minimum Wage Ordinance, Paid Sick Leave Ordinance and Health Care Security Ordinance. Ensures that public works contractors comply with prevailing wage regulations, enforces the Minimum Compensation Ordinance and Health Care Accountability Ordinance and administers the Sweatfree Contracting Ordinance. Obtain information and file complaints regarding San Francisco labor laws. | |
| M | |
| Mayor's Office of Community Investment | Social and economic programs targeting low-income neighborhoods and communities in need. Administers community programs ranging from grants for entrepreneurship training and support, community social services, housing, and small business support. Access information, forms and documents from MOCI.
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| Mayor's Office of Criminal Justice | Community programs and policies addressing public safety needs. Partners with public safety agencies, community-based organizations, and federal and state funding bodies to develop public safety strategies and policies. Access information, documents, Requests for Proposals/Requests for Qualifications.
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Disabled access to City-operated services, benefits, activities, facilities. Access information regarding disabled access to City-operated services, including the City's obligations under the Americans with Disabilities Act, as well as other federal, state, and local access codes and disability rights laws.
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| Mayor's Office of Neighborhood Services | Public suggestions, complaints, compliments, questions, requests directed to the Mayor. Access information about the Mayor's Office, provide feedback to the Mayor and his staff, contact a community or neighborhood liaison |
| O | |
| Complaints against police officers; Fair and equal treatment of citizens by police officers. Access information on submitting complaints and complaint form. Review reports and statistics regarding complaints of police misconduct. | |
| P | |
| Police Department | If this is a police, fire, or medical emergency, please call 911 immediately. Provides law enforcement services, supports programs and policies to protect life and property and prevent crime. Obtain information on permits, filing a commendation or complaint. Review enforcement statistics and reports.
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Manages waterfront development and economic activity. Obtain information regarding Port development and planning process, permits, leasing, and maritime activities and operations, such as ferries, tours, guest berthing, cruise ships, and cargo.
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Legal representation of people charged with crimes and unable to afford an attorney. Promotes programs to help clients seek treatment in lieu of prison time. Obtain legal information and referrals, links to legal information, and the Clean Slate Program.
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| If this i s a police, fire, or medical emergency, please call 911 immediately. Public health services, health inspection and health education services. Provides person health care services, enforces Health Code to resolve environmental health hazards and nuisances, maintains continuous record of births and deaths in San Francisco. | |
| R | |
| Rent Board | Implements Rent Ordinance, mediates rent adjustment petitions and alleged wrongful eviction. Obtain information regarding the San Francisco Rent Ordinance, obtain documents, forms, and resources regarding the Rent Ordinance and wrongful evictions. |
| S | |
| Sheriff's Department | Administers county jails, warrant service, security of civil and criminal courts, and City Hall. Provides information and referrals regarding re-entry programs and jail alternative programs. Carries out all judgments of the civil courts including collecting fees, serving warrants, evictions, garnishments.
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Small Business Assistance Center; Promote, and assists small businesses sector. Central point of information and referral for small businesses. Provide information concerning business structure and formation, including necessary licenses and permits, accessing financial resources and appropriate real estate; participating in City purchasing process, complying with laws and regulations, adopting green and sustainable business practices.
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| Promotes the advancement of the status of women and girls, particularly those that are marginalized. Monitors complaints regarding the unlawful and unequal treatment of women and girls. Promotes public education and awareness to prevent violence against, sexual harassment of, and discrimination against women. | |
| T | |
Treasure Island and Yerba Buena Island operations including residential properties and rental facilities. Redevelopment and policy decisions, approval of budget and large contracts. Rents facilities for public and private events.
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| Treasurer and Tax Collector | Local taxes and business registration, issues regulatory licenses, U.S. Passport applications. Pay property taxes, renew business registration, dog license, and other fees. Information regarding City payment center for purchasing products and services, |
Having trouble finding a service? Need assistance in another language?
Dial 3-1-1 (within SF only) or (415) 701-2311; TTY direct (415) 701-2323
24 hrs a day, 7 days a week, 365 days a year
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