Controller's Office, City Services Auditor

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City Survey
The City Survey measures San Franciscans' opinions about public services they experience every day- streets, parks, Muni, libraries, public safety, and schools -and other characteristics of the City's quality of life, such as access to computers and the Internet.

This year's survey found that more San Franciscans continue to give local government a favorable grade of "A" or "B" on overall services- 43%, up from 40 % in 2007 and 36% in 2005. The overall report card for local government remained at "C+" but ratings improved across the board for individual service areas, including public transportation, streets and sidewalks, safety and parks and recreation.

Press Release 2009 
City Survey 2009 

Service Area Grade Change From 2007 Major Findings Overall Local Government Performance C+ Resident Satisfaction Continues Upward Trend Newer Residents Continue to Give More Favorable Ratings Perceptions Among African American Residents Are Now More Favorable Respondents' Comments and Suggestions Focus on Muni Safety B Feelings of Safety Up Slightly, Steadily Improving Over Past Decade Southeastern Respondents Continue to Feel Less Safe Public Transportation C+   Muni Ratings Hold Steady for Convenience; Improve in All Other Areas Demographic Differences in Perceptions of Muni Remain Evident More Residents Use Public Transportation for Commute Than Any Other Mode of Transit Nine in Ten Residents Ride Muni Once or Twice a Month Street and Sidewalk Cleanliness C+ Grades for Street and Sidewalk Cleanliness Show Improvement Conditions Poorest in the Southeast Pavement C Improvement in Residents' Assessment of Pavement Conditions Recreation and Parks B- Ratings for Quality of Grounds and Conditions of Facilities Rise Ratings for Quality and Convenience of Recreations Programs Rise Frequent Park Visitors Offer More Positive Evaluations Libraries B Library Ratings Improve in All Categories Frequent Users of Libraries Continue to Offer More Positive Ratings Those Who Visit the Library Are Doing So More Often Data San Francisco City Survey Data: The Controller's Office provides City Survey Data from the 2005, 2007, and 2009 surveys. Terms of Use for San Francisco City Survey Data (PDF) SF City Survey Data Dictionary (PDF) City Survey Data 2005 2009 (tab delimited .txt) Download 2007 City Survey Report (PDF)  Chinese Translation of Executive Summary Español Spanish Translation of Executive Summary City Survey Report 2005 City Survey Report 2004 If you need assistance opening the Acrobat PDF file above, please click here for more information.